What SiteChat does
- Answers from your own content. Each site has a knowledge base that SiteChat reads live, so when you change a price or policy on your site the chat knows within minutes.
- Eight languages: English, French, Spanish, German, Italian, Russian, Chinese and Arabic, with right-to-left layout for Arabic.
- Hands over to a person for bookings, quotes and account questions: on WhatsApp, or as live chat answered from Telegram and from a web inbox.
- Captures the lead first: visitors give their name and email before chatting, so no conversation is anonymous.
- Gets out of the way: the launcher steps aside for cookie banners and the site’s own bottom bars, and the widget loads without shifting the page.
The agent inbox
Your team works conversations from a web inbox with replies, private notes, saved replies, resolve and hand-back-to-bot, plus reports showing which questions come up most and which chats turned into enquiries. Every question and answer can be exported.
Where it runs today
| Site | What visitors ask about | Handoff |
|---|---|---|
| OF.luxury | Jets, villas, tables, membership | WhatsApp concierge |
| VIPListed | Club tables, event hospitality, booking | |
| BOQQS | Jobs, salaries, posting a role | Live chat |
| ereQa | Invoicing, pricing, accounts | Live chat |
| ruxox.com | Services, prices, timelines | Live chat |
How we set it up for you
- Knowledge base: we write a facts-only knowledge base from your site and keep it live, so answers match what your pages say.
- Brand styling: the widget takes your colours and fonts and sits in its own sealed layer, so it cannot break your site.
- Handoff: we connect WhatsApp, Telegram or the web inbox to the people who answer.
- Review: we read the first weeks of conversations with you and fix gaps in the knowledge base.
Privacy and data
SiteChat never asks for card details. Conversations are deleted after 12 months. The AI providers that process messages are listed in the privacy policy of each site that runs it.
What it costs
SiteChat is built for each client as an AI implementation project and scoped like any other build, with a fixed price in a written scope within 48 hours. There is no per-seat fee. Running costs (AI usage and hosting) are set out in the scope.